Grumitt Wade Mason Complaints Procedure
It is the aim of Grumitt Wade Mason to provide an efficient service to its clients. However, if you have any cause for complaint, then this note sets out the procedure, which we will follow in dealing with that complaint.
- If you feel that the person within our company with whom you have had dealings has not responded satisfactorily you may take the matter further. A person in the company will be appointed to deal with your complaint and we will provide you with their details.
- Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
- Once we have received your written summary of the complaint, we will contact you in writing within three working days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
- Within twenty-one working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
- If you remain dissatisfied with any aspect of our handling of your complaints, then we agree to the referral of your complaint to CEDR an approved alternative dispute provider for RICS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU